{"id":583,"date":"2009-10-14T03:23:02","date_gmt":"2009-10-13T19:23:02","guid":{"rendered":"http:\/\/www.tzlee.com\/blog\/?p=583"},"modified":"2009-10-14T04:35:01","modified_gmt":"2009-10-13T20:35:01","slug":"singtel-misleads-customers-with-iphone-tethering","status":"publish","type":"post","link":"https:\/\/tzlee.com\/blog\/2009\/10\/singtel-misleads-customers-with-iphone-tethering\/","title":{"rendered":"SingTel Misleads Customers with iPhone Tethering"},"content":{"rendered":"

I’ve been having problems trying to establish PPTP<\/a> VPNs using my iPhone over my SingTel 3G connection. After quite a bit of troubleshooting, I found out that using the e-ideas<\/code> APN assigns the iPhone a private IP address. I switched to the internet<\/code> APN and the VPN worked right away.<\/p>\n

However, when I switched to the internet<\/code> APN, the tethering option disappeared. So either way, I can’t establish a VPN using my laptop. Effectively, this means I’m having a 3G service that doesn’t work.<\/p>\n

So, I called SingTel’s helpdesk at 1626.<\/p>\n

I asked if I could use the internet<\/code> APN for tethering. They said I can’t, and gave me some bullshit about the internet<\/code> APN being billed differently from e-ideas<\/code>.<\/p>\n

I asked if they could file a complaint for VPN issues over the e-ideas<\/code> APN and they were so quick to disclaim their responsibility the moment I mentioned VPN<\/em>; quicker than you can finish saying “boomz!” In fact, the customer service dude told me to call Apple<\/em> when it’s obvious this wasn’t Apple’s problem.<\/p>\n

VPNs are common in enterprises and I believe a lot of people out there need it to work. I cannot believe that SingTel would just disclaim responsibility to support VPN over the iPhone.<\/p>\n

Worse even, some users in the HardwareZone Forum found out that using the e-ideas<\/code> APN caps your transfer rates<\/a>. This is something that’s not made known publicly, so if you are going to buy an iPhone with the SingTel iFlexi plans, please be aware.<\/p>\n

This is not the first time SingTel has played punk with its’ customers. Last year, SingTel added Value Added Services (VAS) to customers’ accounts<\/a>. The unaware customer gets the service free for a short period of time, and then they are later changed.<\/p>\n

No, this is not the typical free service you get when you sign up for a new contract. SingTel actually added the services to existing customers!<\/p>\n

Such a business practice known as negative option billing is not only unethical, but also against IDA’s policies<\/a>.<\/p>\n

When my wife called to cancel the service and asked for a refund, they rebutted and asked rudely if she had read her contract!<\/p>\n

I have already written a formal complaint to IDA, but have yet to receive a response from them.<\/p>\n

Think I whine a lot? Why not type SingTel Sucks into Google<\/a> and read for yourself.<\/p>\n","protected":false},"excerpt":{"rendered":"

I’ve been having problems trying to establish PPTP VPNs using my iPhone over my SingTel 3G connection. After quite a bit of troubleshooting, I found out that using the e-ideas APN assigns the iPhone a private IP address. I switched… Continue Reading →<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8],"tags":[106,107,105,103,102,104],"class_list":["post-583","post","type-post","status-publish","format-standard","hentry","category-tech","tag-apn","tag-ida","tag-iflexi","tag-iphone-3g","tag-singtel","tag-tethering"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/posts\/583","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/comments?post=583"}],"version-history":[{"count":11,"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/posts\/583\/revisions"}],"predecessor-version":[{"id":636,"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/posts\/583\/revisions\/636"}],"wp:attachment":[{"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/media?parent=583"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/categories?post=583"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/tags?post=583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}