{"id":950,"date":"2010-02-04T16:31:46","date_gmt":"2010-02-04T08:31:46","guid":{"rendered":"http:\/\/www.tzlee.com\/blog\/?p=950"},"modified":"2010-02-04T17:53:31","modified_gmt":"2010-02-04T09:53:31","slug":"world-class-troubleshooting","status":"publish","type":"post","link":"https:\/\/tzlee.com\/blog\/2010\/02\/world-class-troubleshooting\/","title":{"rendered":"World Class Troubleshooting"},"content":{"rendered":"<p>I&#8217;m sitting in a client&#8217;s office and just two cubicles away, this guy is on the phone with another guy trying to troubleshoot something.<\/p>\n<blockquote><p>&#8220;Hello? Yah, yah? What is wrong?&#8221;<\/p>\n<p><em>Few seconds later&#8230;<\/em><\/p>\n<p>&#8220;Oh, can you go inside? Erm&#8230; edit the file?&#8221;<\/p>\n<p><em>Few seconds later&#8230;<\/em><\/p>\n<p>&#8220;Yah, use pico open the file.&#8221;<\/p>\n<p><em>One or two seconds later&#8230;<\/em><\/p>\n<p>&#8220;Pico don&#8217;t have? What you use? Nano? Don&#8217;t use nano. You try pico?&#8221;<\/p>\n<p><em>Few seconds later&#8230;<\/em><\/p>\n<p>&#8220;No pico? Install pico and try?&#8221;<\/p>\n<p><em>Few seconds later&#8230;<\/em><\/p>\n<p>&#8220;OK, you call back. Yah. OK, thanks, bye.&#8221;<\/p><\/blockquote>\n<p>So he concluded the guy used the wrong editor? \ud83d\ude1b Few minutes later, he makes a call to someone else.<\/p>\n<blockquote><p>&#8220;Hi, yah, er, ask you ah, how you see the Linux is 386 or 686 or x64?&#8221;<\/p>\n<p><em>Two seconds later..<\/em><\/p>\n<p>&#8220;Oh like that ah. Use you-name lah. OK. Then, then&#8230; like that I cannot install the 386 on 64bit lah?&#8221;<\/p><\/blockquote>\n<p>Wahlaueh, it drives me nuts just listening to the conversation \ud83d\ude1b Heng I don&#8217;t have to work with these people.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&#8217;m sitting in a client&#8217;s office and just two cubicles away, this guy is on the phone with another guy trying to troubleshoot something. &#8220;Hello? Yah, yah? What is wrong?&#8221; Few seconds later&#8230; &#8220;Oh, can you go inside? Erm&#8230; edit&#8230; <a class=\"more-link\" href=\"https:\/\/tzlee.com\/blog\/2010\/02\/world-class-troubleshooting\/\">Continue Reading &rarr;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-950","post","type-post","status-publish","format-standard","hentry","category-tech"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/posts\/950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/comments?post=950"}],"version-history":[{"count":3,"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/posts\/950\/revisions"}],"predecessor-version":[{"id":953,"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/posts\/950\/revisions\/953"}],"wp:attachment":[{"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/media?parent=950"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/categories?post=950"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tzlee.com\/blog\/wp-json\/wp\/v2\/tags?post=950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}